We are pleased to offer the best support available with this Guarantee. Remember a warranty comes from the manufacturer to cover defects with the product, not your personal satisfaction.
The Total Satisfaction Guarantee provides you with the piece of mind that you will receive the Fun you expected. During the first 30 days after your purchase if you are not totally satisfied with the operation or benefits of our products or services you can return the product for a complete refund.
Of course there is some fine print. 1. Please return product(s) in its original condition as purchased, with all components listed on the sales order. 2. Return shipping is not refunded. 3. Converted Locos covered by this Guarantee will not be rewired back to track picks or original factory wiring. 4. Locos requested to be rewired to track pickups are charged at standard labor rates.